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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) All of the above
C) 1 and 3 only
D) 1, 2 and 3 only

2. Which one of the following is NOT a characteristic of a process?

A) It delivers specific results
B) It structure an organization
C) It responds to specific events
D) It is measureable

3. Which of the following is an enabler of best practice?

A) Academic research
B) Technology
C) Standards
D) Internal experience

4. Which one of the following is NOT an aim of the change management process?

A) To ensure the impact of changes are understood
B) To ensure that changes are recorded and evaluated
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To deliver and manage IT services at agreed levels to business users

5. Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A) A service charter
B) A service option
C) A service transition package (STP)
D) A service design package (SDP)

Solutions: