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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. When a user chooses Shut Down from the Apple menu, what process quits all of the user's open applications and tells the kernel to power down the computer?

A) loginwindow
B) kernel_task
C) init
D) launchd

2. On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

A) Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
B) Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
C) Choose Show View Options from the View menu, and select the option "Show all filename extensions."
D) Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."

3. How does the keychain system help protect yourinformation?

A) When fast user switching is enabled, all users are allowed to see other users' locally connected disks.
B) The keychain system manages encrypted files that are used to securely save your items. By default, every user has login and Local Items keychains that use the same password as his account. Not even other administrative users can access your keychain secrets without knowing the keychain's password.
C) Time Machine always ignores temporary files, Spotlight indexes, items in the Trash, log files, and anything else that can be considered a cache. Time Machine also ignores any files an application has defined as exempt, or any files you have defined as exempt in Time Machine preferences.
D) By default, system files and security updates are automatically installed when available.

4. The diagnostic reporting feature automatically creates a diagnostic report log any time an application crashes or hangs. The diagnostic report log can be viewed immediately, reported to Apple via the Internet, or viewed later in the /Applications/Utilities/Console application.

A) What does the diagnostic reporting feature do?
B) What happens during user logout?
C) What does OS X use bundles or packages for?
D) What does the Disk Utility Verify and Repair feature do?

5. Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users &Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

A) How can you verify that a specific network service is available from a service provider?
B) How does a user that changes his own account password affect his login keychain?
C) How do you identify the ownership and permissions of a file or folder in the Finder?
D) How do you make OS X associate a new local user account with a manually migrated or restored user's home folder?

Solutions: