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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

A) Job Plans
B) Tasks List
C) Job List
D) Tasks Plan

2. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
B) Because the application and infrastructure provide no foundation for end-to-end business service automation.
C) Because the cost of infrastructure continues to rise as application complexity decreases.
D) Because IT departments have not invested in people, process, and technology skills enablement.

3. Which statement describes IT processes?

A) Interrelated activities carried out to create value for customers or stakeholders
B) The people and the tools they use to carry out activities.
C) Activities designed to make delivering IT services more effective and efficient.
D) Capabilities that reduce IT costs.

4. Which business process can be implemented with a CMDB solution?

A) Configuration item audit and reconciliation
B) Software configuration management
C) Database discovery
D) Change management

5. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT staff certifications
C) types of security protocols in use
D) IT processes in use

Solutions: