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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question 1

As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)

A. Retention
B. Collections
C. Service
D. Accounting
E. Resource Planning

Question 2

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A. Engagement policies
B. Context weighting
C. Business levers
D. Contact policies

Question 3

You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?

A. Customer contact policy
B. Predicted customer behavior
C. Offer eligibility
D. Offer relevancy

Question 4

U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.

As a decisioning consultant, how do you implement the business requirement?

A. Add a decision table to a decision strategy and pass the credit score as the parameter.
B. Add three contact policies that correspond to the three risk segments.
C. Add a decision table to a decision strategy and reference it in the scorecard component.
D. Add the risk segmentation rules in the Results tab of the scorecard rule.

Question 5

U+ Bank has recently started using Pega Customer Decision Hub to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)

A. Define customer contact policies
B. Define customer engagement polices
C. Create and configure the real-time container
D. Create the action and its web treatment
E. Set up business structure to Sales/CreditCards

Solutions: