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Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
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Microsoft Dynamics 365 Fundamentals (CRM) Exam Certification Details:
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Exam Code | MB-910 |
| Duration | 60 mins |
| Number of Questions | 40-60 |
| Books / Training | MB-910T00: Microsoft Certified: Dynamics 365 Fundamentals (CRM) |
| Passing Score | 700 / 1000 |
| Schedule Exam | Pearson VUE |
| Exam Price | $99 (USD) |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)
This exam covers the features and capabilities of Microsoft Dynamics 365 customer engagement apps.
Candidates for this exam should have general knowledge of or relevant working experience in an Information Technology (IT) environment. They should also have a fundamental understanding of customer engagement principles and business operations.
Part of the requirements for: Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Lead generation and qualification - Event management features - Integration with Copilot - Capabilities and use cases - Marketing forms, pages, and segments |
| Topic 2: Describe Dynamics 365 Sales | 20-25% | - Core capabilities and business scenarios - Product catalog, price lists, and unit groups - Business process flows - Quote, order, and invoice lifecycle - Sales accelerators and forecasting - Lead and opportunity management processes |
| Topic 3: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Data management and reporting basics - Integration with Microsoft Power Platform - Security and access control - Common features and navigation |
| Topic 4: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Unified service desk and channels - Case management lifecycle - Key components and use cases - Knowledge base and entitlements |
| Topic 5: Describe Dynamics 365 Field Service | 15-20% | - Work order lifecycle and resource management - Inventory and asset management - Core features and scheduling capabilities - Mobile app and offline functionality |

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