1070 Customer Reviews Microsoft MB-910 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Describe Dynamics 365 Marketing (10-15%) | |
| Identify Dynamics 365 Marketing capabilities | - describe how to target customers by using segments and subscription lists - describe the lead generation and qualification process including lead scoring - describe customer journeys - describe event management features and capabilities |
| Describe related marketing apps | - describe the capabilities of LinkedIn Campaign Manager - describe the capabilities of Dynamics 365 Customer Voice - describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights |
Describe Dynamics 365 Sales (15-20%) | |
| Describe the Dynamics 365 Sales lifecycle | - describe leads and the process for qualifying leads - describe the opportunity management process - describe the quote lifecycle - describe use cases for orders and invoices - describe processes and tools used for forecasting sales |
| Describe related sales apps | - describe capabilities of Dynamics 365 Sales Insights - describe capabilities of LinkedIn Sales Navigator |
Describe Dynamics 365 Customer Service (15-20%) | |
| Describe Dynamics 365 Customer Service components | - describe cases, queues, and entitlements - describe Knowledge Management - describe service-level agreements (SLAs) |
| Describe related customer service apps | - describe Omnichannel for Customer Service - describe Connected Customer Service - describe Customer Service Insights |
Describe Dynamics 365 Field Service (15-20%) | |
| Describe the work order lifecycle | - describe the lifecycle of a work order including work order creation - describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements - describe capabilities for the Inspections feature |
| Describe scheduling capabilities | - describe resource management capabilities including skills, and proficiency models - identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians - describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient |
| Describe inventory and asset management capabilities | - describe inventory management transaction types - describe customer asset management and preventive maintenance processes - describe options for performing proactive customer asset maintenance by implementing IoT |
Describe Project Operations (15-20%) | |
| Identify Project Operations capabilities | - describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts - identify views and reports that aid a project service company in making decisions |
| Describe project sales capabilities | - describe the process for converting leads into projects - describe opportunity management and quote management for project-based and product-based quotes - describe use cases for project contracts |
| Describe project planning and resource management capabilities | - describe allocation methods, tasks, subtasks, and assignments - describe time and expenses entry, and entry approvals - describe resource skills and proficiency models - identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards |
Describe shared features (15-20%) | |
| Identify common customer engagement features | - describe customers and activities - describe the product catalog - describe price lists, discounts, and currencies - describe cases - describe resources |
| Describe reporting capabilities | - describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard - describe options for exporting data to Microsoft Excel - describe options for analyzing data by using Power BI |
| Describe integration options | - describe Microsoft Teams integration capabilities - describe use cases for integrating with Microsoft Excel and Microsoft Word - describe options for managing documents by using SharePoint Online - describe email integration capabilities |
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Registration procedure of Microsoft MB-910 Certification Exam
- Go to Microsoft's website
- Register on the website
- Download the MB-910 exam voucher
- Schedule an appointment to take the test at a Microsoft testing center (usually costs $250)
- Take the MB-910 exam, and provide a valid phone number and email address if you pass, otherwise, your score will be canceled or invalidated after 90 days of issuing the certificate
- If you pass the test, you will receive an email confirmation, and also get a Microsoft certificate with the contact information on it
- Print out the certificate and apply for your desired job at your desired company
Skills measured
- Describe Dynamics 365 Sales (15-20%)
- Describe Project Operations (15-20%)
- Describe Dynamics 365 Field Service (15-20%)
- Describe shared features (15-20%)
- Describe Dynamics 365 Customer Service (15-20%)
- Describe Dynamics 365 Marketing (10-15%)
It is believe that employers nowadays are more open to learn new knowledge, as they realize that Microsoft certification may be conducive to them in refreshing their life, especially in their career arena. A professional Microsoft certification serves as the most powerful way for you to show your professional knowledge and skills. For those who are struggling for promotion or better job, they should figure out what kind of MB-910 test guide is most suitable for them. However, some employers are hesitating to choose. We here promise you that our MB-910 certification material is the best in the market, which can definitely exert positive effect on your study. Our Microsoft Dynamics 365 Fundamentals (CRM) learn tool create a kind of relaxing leaning atmosphere that improve the quality as well as the efficiency, on one hand provide conveniences, on the other hand offer great flexibility and mobility for our customers. That's the reason why you should choose us.
Individuals Who Should Consider Microsoft MB-910 Certification Exam
Anyone who has been working with computers for a few years should consider this certification. A basic understanding of programming is a must in order to understand the concepts on this exam. It covers VB6 and .NET programming along with other subjects. Those interested in creating mobile applications or working with computing services may need this certification. Individuals who have a few years of experience in the IT field will find this test to be quite easy. This exam is designed for entry-level candidates.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Jared -
FYI, I have passed MB-910 exam.