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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HPE Lifecycle Services Overview | - Service portfolio positioning - Introduction to HPE PS Lifecycle Services |
| Customer Value and Business Outcomes | - Value proposition of lifecycle services - Customer challenges and pain points |
| Lifecycle Engagement Model | - Deploy and implement phase - Manage and support phase - Optimize and retire phase - Consult and design phase |
| Sales Strategy and Positioning | - Selling methodology for services - Competitive differentiation |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
How are HP Care Pack Services sold?
- A. They are available as a contractual service and can be sold at any time as a standard SKU offering
- B. They are attached to hardware by the device serial number and sold as a transactional upfront payment.
- C. They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
- D. They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
Correct Answer: B 🗳️
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Name a benefit of HP Active Care, powered by HP TechPulse.
- A. Actionable device and employee insights whether online or offline
- B. Automatic performance tuning based on feedback
- C. Ability to actively change the security policies in response to threats
- D. Proactive issue identification and remediation
Correct Answer: D 🗳️
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The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- C. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
- D. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
Correct Answer: D 🗳️
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An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- B. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- C. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
- D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
Correct Answer: C 🗳️
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Phyllis -
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