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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to increase security for sensitive data.
B) They need to standardize IT implementations (global/multi-national, multi-location).
C) They need to get reports about their IT performance environment.
D) They need IT resources focused on innovation.
E) They need to shift the IT focus/time from deployment tasks to core business activities.

2. In the Configure stage of the services lifecycle. What is the Image and Application Service? (Select two.)

A) the ability to build new PC images per customer specifications
B) the ability to include the customer logo during the booting process
C) the ability to modify, validate, and test customer-supplied images
D) the ability to protect PCs with physical anti-theft tagging
E) the ability to load old BIOS versions on new devices

3. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) propose Accidental Damage Protection
B) extend with a standard or custom service contract
C) protect new hardware with different HP Services
D) extend with Post-Warranty Care Pack

4. Why is it important to register HP Services?

A) It is less expensive to replace registered HP devices than devices that are not registered.
B) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.
C) Registering HP Services is required to set up automatic renewal of services.
D) Registering HP Services entitles the customers to valuable rebates.

Solutions: