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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. When redesigning the discharge process to incorporate teach-back, which is the BEST way to establish a sense of urgency to facilitate the change?

A) Demonstrate the positive impact on patient outcomes.
B) Create a timeline for implementation.
C) Train staff on the use of teach-back.
D) Include teach-back in performance appraisals.

2. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Affinity diagram
B) Flow chart
C) Venn diagram
D) Run chart

3. Proactively meeting the needs of the patient is BEST accomplished through which best practice?

A) Hourly rounding
B) Bedside shift report
C) Leader rounding
D) Bedside surveys

4. What is the KEY ingredient in connecting everyone's role to the patient experience?

A) Clarity of purpose
B) Incentives
C) Recognition
D) Coaching for success

5. Which is the BEST method to motivate staff to make patient-centered changes?

A) Post department and unit scores in the breakroom.
B) Post organizational scores in the lobby.
C) Read a patient complaint letter.
D) Invite a former patient to share his or her story.

Solutions: