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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing visitation hours to a 24-hour/7-day family access policy
B) Changing infection prevention policies to allow family pets to visit
C) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts
D) Changing policy to define care tasks to be done by family members in caring for the patient at home

2. What would be included as part of a central process when applying Lean principles to health care?

A) Experience diagramming
B) Community interviewing
C) Value stream mapping
D) Mystery shopping

3. While facilitating a virtual patient and family advisory council meeting, which approach may help elicit group engagement?

A) Create an agenda with multiple presentations.
B) Encourage cameras be turned on.
C) Direct responses to the chat function.
D) Private message individual participants.

4. Which practice BEST ensures learning across interdisciplinary teams?

A) Conducting patient experience training
B) Using patient comment cards
C) Implementing a service champion network
D) Forming department service councils

5. Which is the MOST important element in achieving an exceptional patient experience?

A) Technological advances
B) Financial resources
C) Community engagement
D) Employee engagement

Solutions: