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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. From where can you change the log-level for Avaya Oceana snap-in components?

A) Avaya Control Manager
B) Breeze Node CLI
C) System Manager
D) Omni channel Data store

2. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Change the CSC user password in AES server and reboot AES.
B) Reboot the AES server and re deploy CSC service.
C) Redeploy CSC Service and reboot Oceana Cluster 1.
D) Match the correct CSC user password In AES and CSC service.

3. A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

A) Omni store DB Controller Data Store
B) UCA Store Service Database Backup
C) Omni store DB Database Backup
D) UCM Data Collector Database Backup

4. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) OCP cluster
B) Each cluster
C) Common Component cluster
D) UAC cluster

5. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Session Manager
B) Avaya Aura Communication Manager
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Application Enablement Services

Solutions: