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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=ContextStoreID-UCID=ContactID
B) WorkRequestID=RouteRequestID=ContactID
C) WorkReque$tID=ContextStoreID and ContactlD=UClD
D) WorkRequestID=CustomerID=UClD=ContactID

2. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Session Manager
B) Avaya Aura Communication Manager
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Application Enablement Services

3. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) UCM
C) Context Store
D) Work Assignment

4. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Check if you get a PING response from Avaya Control Manager Server from Web Server.

5. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
C) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

Solutions: