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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which of the statements BEST describes standards?

A) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
B) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
C) Standards allow operators to work together and without them network operations would not know what performance measures to take.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.

2. What are the main functions of the Performance Mgt tools?

A) Network Performance reporting & Trouble Ticket handling.
B) Performance reporting, Trouble Ticket reporting & Alarm handling.
C) Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
D) Ensures Network Performance data availability & Network Performance reporting.

3. A Network Operations delivery is experiencing difficulties in the SLA compliance of one of its key Field Ops Subcontractors. It has been estimated by the operations team that, if the subcontractor breaches the MTTR SLA in the next reporting period, NSN will incur $10,000 in penalties. The probability of the subcontractor breaching the SLA is 50 %, based on the fact that this has happened before. What is the expected monetary value of this risk event occurring?

A) $20,000.
B) $5,000.
C) $2,500.
D) $10,000.

4. There is going to be a planned outage during the maintenance window and it will affect a large part of a city, what is the MOST relevant actions required from the FM process?

A) Inform Customer Care and ensure the work is closely monitored. For this size of impact also inform the GDM, Operations Director and potentially the customer.
B) Inform the Care Manager and ensure the work is closely monitored.
C) Inform the Operations Manager and GDM and ensure the work is closely monitored.
D) Send SMS messages to Operations Management when the planned works start and monitor the planned work closely.

5. Which Network Operations process utilises the majority of resources?

A) Configuration Management.
B) Fault Management.
C) Alarm Monitoring
D) Performance Management.

Solutions: