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FSL-201 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce FSL-201 exam dumps will include the following topics:
- Manage Work Order 32%
- Manage Scheduling and Optimization 28%
- Configure Mobility 17%
- Manage Assets 5%
- Manage Case 7%
- Configure Contracts, Entitlements, and Warranties 8%
- Manage Inventory 3%
Certification Path
Salesforce Administrator Certification and Salesforce Service Cloud Consultant Certification can act as a prerequisite for this exam.
Reference: https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
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What is the duration of the FSL-201 Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score: 70%
Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contractor Management | 10% | - Set up contractor capacity and visibility - Configure scheduling preferences for third parties - Track work performed by contractors |
| Topic 2: Dispatcher Console | 15% | - Manage assignments, Gantt charts, and filters - Monitor resources and update appointments - Navigate console and configure views |
| Topic 3: Introduction to Salesforce Field Service | 10% | - Identify use cases and business value - Understand data model and architecture - Define components and capabilities |
| Topic 4: Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Create work rules and service objectives - Manage appointment lifecycle and status transitions |
| Topic 5: Field Technician Mobility | 10% | - Enable offline functionality and sync - Configure Field Service mobile app - Manage work completion and reporting |
| Topic 6: Initial Configuration | 15% | - Configure profiles, permission sets, and access - Set up geocoding and data integration rules - Enable Field Service licenses and settings |
| Topic 7: Core Field Service Elements | 20% | - Set up service resources, locations, and products - Define operating hours and service territories - Configure work orders, service appointments, and assets |
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