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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?

A) Who leads your IT department?
B) Who is responsible for communication and learning decisions?
C) Who are your Slack superusers?
D) Who is responsible for Slack policies & settings decisions?

2. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?

A) Offer an additional Slack User Essentials Class.
B) Create and share a one-hour Video Summary.
C) Create a #slack-tips channel to share tips.
D) Create an internal Champions Network.

3. What is the most effective way to project manage a team in Slack?

A) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
B) Send a check-in template to teammates to respond to on a weekly basis.
C) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.

4. You are preparing to deliver a live learning session to a client.
What is the best way to ensure your learners can participate in interactive activities in Slack during the training?

A) Add attendees as guests to a generic sandbox environment.
B) Create a public training channel.
C) Create a private training channel.
D) Add all attendees to a read-only channel with Slack tips and tricks.

5. During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?

A) #security
B) #search-first
C) #hello
D) #help

Solutions: