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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Optionen können NICHT von einem Tool gespeichert und verwaltet werden?

A) Information
B) Weisheit
C) Wissen
D) Daten

2. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Anforderungserfüllungsprozess-Manager
B) Der Service Manager
C) Der Besitzer des Anforderungserfüllungsprozesses
D) Der Service Desk Manager

3. Eine IT-Abteilung steht unter Kostensenkungsdruck. Infolgedessen hat die Qualität der Dienstleistungen zu leiden begonnen. Welches Ungleichgewicht stellt dies dar?

A) Übermäßiger Fokus auf Kosten
B) Übermäßig proaktiv
C) Übermäßig reaktiv
D) Übermäßiger Fokus auf Qualität

4. Service Transition enthält detaillierte Beschreibungen welcher Prozesse?

A) Service Level Management, Service Portfolio Management, Service Asset und Konfigurationsmanagement
B) Änderungsverwaltung, Kapazitätsverwaltung, Ereignisverwaltung, Serviceanforderungsverwaltung
C) Service Asset- und Konfigurationsverwaltung, Release- und Bereitstellungsverwaltung, Anforderungserfüllung
D) Änderungsmanagement, Service Asset- und Konfigurationsmanagement, Release- und Bereitstellungsmanagement

5. Der Unterschied zwischen einem Service Level Agreement (SLA) und einem Operational Level Agreement (OLA) besteht darin, dass:

A) Ein SLA befindet sich bei einem externen Kunden, ein OLA bei einem internen Kunden
B) Ein SLA definiert Service Level-Anforderungen, ein OLA definiert Service Level-Ziele
C) Ein SLA definiert den Service, der bereitgestellt werden soll, ein OLA definiert den internen Support, der für die Bereitstellung des Service benötigt wird
D) Ein SLA ist rechtsverbindlich, ein OLA ist eine Vereinbarung über die besten Anstrengungen

Solutions: