EXIN ITIL Foundation (V4) : ITIL

Exam Code: ITIL

Exam Name: ITIL Foundation (V4)

Updated: Jul 05, 2026

Q & A: 505 Questions and Answers

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About EXIN ITIL Foundation (V4) : ITIL Exam

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ITIL exam dumps

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EXIN ITIL Foundation (V4) Sample Questions:

1. When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A) Improvement plans
B) Business objectives
C) KPI reports
D) Assessment results


2. Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A) Third party support
B) A separate process
C) Immediate escalation
D) Specialist teams


3. What should be done first when applying the 'focus on value' guiding principle?

A) Identify all suppliers and partners involved in the service
B) Determine who the service consumer is in each situation
C) Determine the cost of providing the service
D) Identify the outcomes that the service facilitates


4. Which dimension includes the knowledge needed for the management of services?

A) Organizations and people
B) Value streams and processes
C) Partners and suppliers
D) Information and technology


5. Which activity captures the demand for incident resolution and service requests?

A) Service desk
B) Change control
C) Service catalogue management
D) Problem management


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: A
Question # 5
Answer: A

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