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HP HP2-H86 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Positioning and Customer Engagement | - Articulating HP MPS value propositions - Engaging customers to identify print needs |
| Product and Solution Knowledge | - Portfolio strengths including supplies and services - Key differentiators in the HP A4 managed print offerings |
| Managed Print Services Basics | - Understanding Managed Print Services (MPS) - Benefits of MPS to customers and organizations |
| Sales and Consultative Skills | - Consultative selling techniques for print solutions - Contractual selling and value articulation |
| HP Managed Print Specialist Select Scope | - HP MPS Select (A4) portfolio overview - Key features of HP Managed Print solutions |
HP Managed Print Specialist Select 2019 Sample Questions:
Question 1
Which statement is true regarding the use of non-HP cartridges?
A. You are 3 times more likely to service a printer when non-HP cartridges are used.
B. The cost of an average service visit is less than $50.
C. HP and non-HP cartridges result in the same amount of paper usage.
D. Most remanufactured cartridges are successfully recycled.
Question 2
What is the key takeaway from the "30% of enterprises experience phishing attacks every day statement?
A. The statement is using real life examples.
B. The statement points out that printers are similar to PCs and should be an integral part of IT security.
C. The statement explains how HP JetAdvantage Private Print works.
D. The statement emphasizes the importance of General Data Protection Regulation (GDPR).
Question 3
If you are attempting to decrease cost through optimization, what is one change that needs to be managed?
A. training of two employees from each department
B. tracking personal printers that are being used and replacing the ones that are not with newer and smaller personnel printers
C. a significant cultural change and buy-in from the CEO/owner
D. separate print/copy/fax budgets
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B |

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