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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Platform components and services - Implementation lifecycle and best practices - Telephony and networking fundamentals |
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Common issues and resolution procedures - Pre-go-live testing and validation |
| Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - Organization and account setup - User creation, roles, permissions, and groups |
| Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Architect flow design and deployment - Queue configuration and management |
| Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - SIP trunks, DID, and call control - Omnichannel configuration (voice, chat, email, messaging) |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. Gateway
- B. Outbound Proxy
- C. SIP
- D. WebRTC
How many types of groups are there by default?
- A. 3
- B. 2
- C. 4
- D. 5
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Reset the user's password.
- B. Rename the user account.
- C. Set the user to Inactive for 30 days, then delete the user account.
- D. Create a role for former users and add the user to that role.
Select all the sections for the standard profile page. (Choose five.)
- A. Languages
- B. HR
- C. General
- D. Contact Information
- E. Contact
- F. Skills & Certifications
- G. Relationships
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Phones
- C. Admin > Telephony > Phone Management > Base Settings
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