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What are the registration procedure of Genesys GCP GC ADM Exam
Genesys GCP GC ADM Exam Registration Steps
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- Visit the official site of the exam.
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting, Analytics & Quality Management | 10% | - Quality evaluation and recording - Standard and custom reports - Dashboards and real-time monitoring |
| Topic 2: Architect Flows & IVR | 20% | - Inbound/outbound call flows - Data actions and integrations - Prompts, menus, and self-service |
| Topic 3: User, Roles, and Permissions Management | 15% | - Role-based access control - Organizations, divisions, and sites - Agent and supervisor configuration |
| Topic 4: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Topic 5: Telephony, Trunks & Outbound | 10% | - Outbound dialing modes - Campaign and contact list setup - SIP trunks and phone configuration |
| Topic 6: Contact Center Configuration & Routing | 25% | - ACD processing and flow design - Queues, skills, and language routing - Wrap-up codes and after-call work |
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