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Avaya 3000-3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Maintenance and Troubleshooting | - Operational support and diagnostics
|
| Topic 2: SME Solution Design | - Designing Avaya SME communication solutions
|
| Topic 3: IP Office Hardware | - Hardware components and interfaces
|
| Topic 4: Networking and Call Routing | - Voice networking configuration
|
| Topic 5: Customer Requirements Analysis | - Business and technical requirements gathering
|
| Topic 6: System Installation and Configuration | - Deployment and administration
|
| Topic 7: Applications and Messaging | - Communication applications deployment
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
- A. SET LIC 1
- B. SET AUTH 0
- C. SET SMBLIC 1
- D. SET PHNIC 011
After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
- A. Start the IP Office Manager application.
- B. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
- C. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
- D. The 5430 DS is no longer supported.
- E. The 5420 DS is corrupted and must be replaced
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. ACD via VM Pro Campaign Manager and a campaign database
- B. ICR with account codes and CDR-enabled for billing.
- C. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
- A. The CCR Agent is not logged into the telephone.
- B. The CCR Agent is checked on the user's telephony tab.
- C. The CCR Agent is not a CCR administrator.
- D. The CCR Agent is in After Call Work (ACW).
- E. All of the CCR licenses are being used.
What does "IMAP support" mean in the IP Office UMS service?
- A. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
- B. A user can see/listen to voicemail messages via Web browser.
- C. A user can receive voicemail messages only using MS Outlook.
- D. All messages are forwarded to a user e-mail account and deleted on their telephone.
- E. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
Hiram -
The file is 100% valid, I can safely confirm that to everyone. I nailed my 3000-3 exam today.