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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - System monitoring tools - Call behavior analysis - Call routing and short codes |
| Topic 2: Data Backup, Restoration and System Upgrades | 20% | - Software and firmware upgrades - Configuration management - Backup and restore procedures - System recovery processes |
| Topic 3: Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - SSA and Monitor tools usage - Network and SIP diagnostics - Connectivity troubleshooting |
| Topic 4: Avaya IP Office Platform and Security Administration | 20% | - User and extension configuration - System administration and management - Platform architecture and components - Security settings and policies |
| Topic 5: System Status, Troubleshooting and Alarm Management | 20% | - Alarm identification and resolution - Performance monitoring - Fault isolation and troubleshooting - Issue escalation procedures |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?
A) Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
B) Import the Outlook contacts using a .csv format and configure the synchronization settings.
C) Add each Outlook contact individually into the personal directory and verify them against the original source.
D) Manually copy and paste all contacts from Outlook to the personal directory.
2. Which application is used to upgrade Avaya IP Office™ Server Edition?
A) Manager
B) System status
C) Linux command line
D) Web Manager
3. Which combination of licenses is required for an Avaya Communicator user to enable video conferencing?
A) Basic User and Office Worker
B) Office Worker and Power User
C) Basic User and Remote Worker
D) Receptionist and Remote Worker
E) Power User and Receptionist
4. Which IP Office 500 V2 base card provides support for both Analogue and Digital telephony, and also provides the capability to add additional trunk interfaces?
A) the Combination card
B) the VCM Card
C) the TCM8 Card
D) the Base Carrier Card
5. A customer wants to synchronize the time and date of their IP Office with a local server. In the System menu/Time Config Source, which of the following options would you select?
A) Local
B) SNTP
C) Simple Network Time Protocol
D) Voicemail Pro/Manager
E) Network Time Protocol
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: E |

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