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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Completion No Reply (CCNR)
B) Call Back Assist (CBA)
C) Call Back Request (CBR)
D) Call Completion Busy Subscriber (CCBS)

2. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?

A) Presence Snap-In
B) Web Chat Snap-In
C) Context Store Snap-In
D) Co-Browsing Snap-In

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The model numbers of the existing contact center equipment
B) The Avaya solutions and services Avaya could offer
C) The design diagram for discussion with customer
D) The salaries of the executives In the meeting

4. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Open Computing Language (OpenGL)
B) Microsoft .NET
C) Open Database Connectivity (ODBC)
D) Simple Direct Media Layer

5. The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A) Contact Center Orchestration Designer
B) Contact Center Server Utility
C) Contact Center Manager Administrator
D) Contact Center Manager Multimedia Administrator

Solutions: