2024 100% Free CRT-271 Daily Practice Exam With 279 Questions
CRT-271 exam torrent Salesforce study guide
NEW QUESTION # 116
Universal Containers wants to create a Customer Community venue product line with the following requirements:
- Use the customer service template
- Track Community members' login countries
- Display SharePoint documents for the customer
- Display product documentation from Adobe Experience Manager
Which three integrations what do Community Cloud consultant need to configure to meet these requirements?
Choose 3 answers
Select one or more of the following:
- A. Salesforce Knowledge
- B. Files Connect
- C. Google Analytics
- D. CMS Connect
- E. SharePoint Web Services
Answer: B,C,D
NEW QUESTION # 117
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalise content based on the Community member persona?
Select one or more of the following:
- A. Visualforce Pages
- B. Audience Targeting
- C. Custom Lightning Components
- D. Content Management
Answer: D
NEW QUESTION # 118
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
- B. Create a customer survey using custom Lightning components and add it to the homepage.
- C. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
- D. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
Answer: C
NEW QUESTION # 119
Universal Containers houses their order information in their legacy backend systems. Customers need to see their orders from the back office in their customer-facing Community.
- The existing Salesforce Org (which hosts the Community) has integration with the backend legacy system using Salesforce Connect.
- Customer users only need to see their orders in the Community.
- Orders are currently public read-only.
- Customer users need to access fields that are already part of the existing integration.
What two things should the Salesforce Admin do to meet these requirements?
Choose 2 answers
- A. Set the External Users' Organization-Wide Defaults to Private for external objects.
- B. Update the customer user Profile and give them the "View all" permission on the integration object.
- C. Create a new integration with the Legacy System for customer users.
- D. Leverage existing integration with the legacy System.
Answer: A,D
NEW QUESTION # 120
Universal Containers needs to provide public access to some Knowledge articles in the Community. Articles are associated to the Public Knowledge Base channel, but are NOT visible in the Community.
How should the Salesforce Admin troubleshoot this issue?
- A. Create a Featured Topic in the Community Builder to display articles.
- B. Create a new data category specifically for Guest Users to display articles.
- C. Check the Article type permissions on the Guest User profile.
- D. Enable public access for the Community in Setup and the Guest User profile.
Answer: C
NEW QUESTION # 121
Universal Containers is experiencing an increase in spam in their Community. The Community Manager needs to put in some pre -moderation rules to be alerted when multiple posts occur from the same user over a short period of time. What should the Community Manager do to meet this requirement?
- A. Grant the 'Moderate Communities Feed' permission to Community members so they can flag content
- B. Create a rate rule and apply it to posts with newly registered members as the criteria
- C. Activate a content rule to flag member -generated content with a Review Moderation action
- D. Grant the 'Community Moderator' permission to allow access to view engagement reports
Answer: A
NEW QUESTION # 122
When testing the Community, the Salesforce Admin notices that the Knowledge tab is NOT visible to all partner Community users. What should the Salesforce Admin do to fix this problem?
- A. Add the Global Header permission set to all Community users
- B. Update the Admin profile so that the Knowledge tab is visible
- C. Create a Knowledge article and make it visible to the appropriate channel
- D. Edit the Partner Community profile so that the Knowledge tab is visible
Answer: C
NEW QUESTION # 123
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A. Assign the Knowledge One Permission Set
- B. Assign the Knowledge User Permission Set
- C. Check KnowledgeOne User
- D. Check the Data Categories you want to be Visible
- E. Check Knowledge Use
Answer: A
NEW QUESTION # 124
A Salesforce administrator adding a recommendations carousel component in Community Builder. The page displays correctly in Community Builder; however, recommendations are missing for Community members.
What is the likely cause of this issue?
Select one or more of the following:
- A. The recommendation carousel component needs published to be enabled for the Community
- B. Members need to have read access to the recommendations object
- C. Page changes with the recommendations carousel need to be published
- D. Recommendations need to be created for each member
Answer: D
NEW QUESTION # 125
Universal Containers need to set up a custom domain to create a branded Community experience with increased domain security.
Which three steps should a Salesforce Admin take to meet these requirements?
- A. Select the option to allow Advanced Security in Community Management.
- B. Create a new certificate using Certificate and Key Management.
- C. In Setup, select Domains and click Add a Domain.
- D. Configure profile/permissions for a Public user.
- E. Add the certificate that supports the specified domain.
Answer: B,C,E
NEW QUESTION # 126
It's been a long and exciting week of developing your new Customer Community, so exciting in fact you just removed the Administrator profile from the Selected Community Profiles and can no longer access the Community. What should you do next?
- A. Perform Community Membership updates using the API
- B. Go into Setup >> Community Settings and Select >> Apply default access settings
- C. Create a case with Salesforce support
- D. Disable the community and reactivate it as this automatically adds the Administrator Profile
Answer: A
NEW QUESTION # 127
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
-Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
- A. Load test Chatter groups to make sure file and member counts won't be exceeded
- B. Establish moderation rules and processes for addressing flagged content
- C. Test the member profile permissions to make sure they are able to findand post relevant information
- D. Make sure customers are members of only the Architect and Builder Community
- E. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
Answer: C,D,E
NEW QUESTION # 128
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Enable the "Public can access the community" checkbox
- B. Update the setting to Public Visibility for all Community pages
- C. Enable "Give access to public API requests on Chatter"
- D. Update the setting to "Allow access without login"
Answer: A
NEW QUESTION # 129
Universal Containers needs to provide Super User Access to a few end users. Their end users are assigned several license types for these Communities: * Customer Community * Customer Community Plus * Employee Community * Partner Community. Which two license types allow a Salesforce Admin to provide Super User Access to the end users in this Community? Choose 2 answers
- A. Customer Community Plus License
- B. Employee Community License
- C. Partner Community License
- D. LI Customer Community License
Answer: A,C
NEW QUESTION # 130
A Salesforce Admin added a Recommendation component in the Community Builder. The Page displays correctly in the Community Builder. However, the Recommendation component does NOT display in the Community.
What is the most likely cause of this issue?
- A. Members do NOT have permissions to see recommendations in the Community.
- B. Recommendation is NOT enabled for the community.
- C. The page changes with the recommendation component have NOT been published.
- D. NO recommendation exist for this Community.
Answer: C
NEW QUESTION # 131
What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.
- A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.
- B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- C. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
- D. Community Managers are able to view all Community Users regardless of the organization-wide defaults
- E. Community users in the same community can see each other, regardless of the organization-wide defaults.
Answer: A
NEW QUESTION # 132
As a part of your Partner Community Roll-out strategy you plan to engage with stakeholder(s) within the business to understand what they are hoping to get out of the community being implemented. Who do you meet with?
- A. Sales Team, Marketing Team, Service Team and Executives
- B. Executives and the Partner Relationship Manager
- C. #AskForce on Twitter and the Success Community
- D. Partner Relationship Manager and Sales Managers
- E. Partner Relationship Manager and Marketing Managers
Answer: A
NEW QUESTION # 133
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop custom Community Lightning Components for surveys and electronic signatures.
- B. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
- C. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
- D. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
Answer: B
NEW QUESTION # 134
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