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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Develop deals by using intelligent opportunity research | 25-30% | - Configure forecasting and goal management - Use AI for opportunity research and insights - Deploy and configure Sales Close Agent - Optimize opportunity management workflows |
| Topic 2: Optimize AI-driven sales workflows and insights | 20-25% | - Implement predictive scoring and relationship intelligence - Configure Sales accelerator and work distribution - Set up conversational intelligence - Configure Copilot for Sales |
| Topic 3: Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Monitor and optimize AI performance - Implement collaboration features - Configure reporting and visualization |
| Topic 4: Configure Dynamics 365 Sales core features for AI | 15-20% | - Set up core sales entities and relationships - Configure security and access for AI features - Integrate Microsoft Power Platform components - Design and configure sales data model |
| Topic 5: Qualify and prioritize leads by using AI | 15-20% | - Configure lead qualification processes - Automate lead routing and prioritization - Implement Sales Qualification Agent - Fine-tune predictive lead scoring models |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
Hotspot Question
You are creating a business process flow named "Onboard new pet" to support onboarding of new clients for a pet care business.
A partially completed business process flow is shown in the following exhibit.
Use the drop-down menus to select the answer choice that completes each statement based on the information presented in the exhibit.
NOTE: Each correct selection is worth one point.
Explanation:
The condition in the business process flow evaluates the Type column to determine whether the pet is a Cat. However, the preceding stage, Basic Details, only contains the Name step. In a business process flow, a branching rule must be based on steps in the stage immediately before the condition. Microsoft's business process flow design guidance states that branching rules must be based on the steps in the preceding stage, so the Type column must be added as a step in the Basic Details stage before the condition can validate correctly.
After validation is corrected, a user who starts creating a new pet record will initially see one stage:
Basic Details. The Litter type stage is conditional and appears only when the Type value satisfies the rule, meaning the pet type equals Cat. Microsoft explains that branch selection is automatic and happens in real time based on the rules defined in the process definition. Until the user enters a Type value that satisfies the condition, the cat-specific branch is not part of the visible process path.
A sales team contacts customers to promote and sell products.
You need the sales team to place outbound calls directly from Dynamics 365 Sales records using Microsoft Teams.
You need to enable calling directly from records.
What should you configure?
- A. Install the Dynamics 365 Sales mobile app.
- B. Enable the Microsoft Teams dialer.
- C. Enable Microsoft Teams meeting integration.
- D. Configure phone numbers for outbound calling.
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A sales organization wants representatives to prioritize opportunities that have the greatest likelihood of closing successfully. Management prefers an AI-driven capability that continuously recalculates predictions based on changing customer interactions instead of relying on manually maintained scoring formulas. Which feature should be implemented?
- A. Predictive Opportunity Scoring
- B. Sales Accelerator Sequences
- C. Duplicate Detection Rules
- D. Relationship Analytics
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A company enables Copilot for sellers. Management wants representatives to generate personalized customer emails while preserving seller control before messages are sent. Which behavior should be expected?
- A. Copilot replaces Exchange Online.
- B. Copilot bypasses Outlook approval.
- C. Copilot automatically sends every generated email.
- D. Copilot drafts emails for seller review.
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.
The company wants to ensure that AI usage is tracked and billed monthly.
The company requires that AI billing uses pre-paid credits.
You need to configure the billing based on the requirements.
Solution: Create an Azure subscription.
Does the solution meet the goal?
- A. Yes
- B. No
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Dolores -
I tried this exam guide for my AB-210 exam and after my result.
I could not believe that I have passed.