ServiceNow PR000370 : ServiceNow Certified System Administrator

Exam Code: PR000370

Exam Name: ServiceNow Certified System Administrator

Updated: Jul 29, 2026

Q & A: 60 Questions and Answers

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About ServiceNow PR000370 Exam

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ServiceNow Fundamental Training as Pre-requisite

In the friendly interactive session of this training course, the participants will comprehend the NOW Platform User Interface, get all the fundamental awareness regarding the database schema, the basic concepts of the implications of the commonly used applications. They will be inducted to advance level characteristics and functionality such as application development and scripting. This course comprises instructor videos, a series of hands-on activities, guided tours of the NOW platform, and relevant and strategic knowledge checks at places to check the grasping of the content. This course is for all those users who are experienced with ServiceNow or have been new in the introduction to the platform and yearning to know about the basic features of the platform.

The participants will get to know about: users, groups and roles; notifications and chat; running basic reports and the advantages of metrics, dashboards; populating the database using import sets; implementation of Flows and Workflows for process automation; different types of scripts used in the platform and a lot more with this training course. The following are important for clearing the exam:

  • Notifications and chat
  • Application navigation and user interfaces like lists and forms
  • Running basic reports, as well as the benefits of metrics and dashboards
  • Capturing and moving configurations between instances, using update sets
  • Some of the major tools and features related to application development
  • Populating the database using import sets
  • Two key ServiceNow self‑service applications: Knowledge Base and Service Catalog
  • The importance of branding, as well as how to apply it to the platform
  • The database structure: tables, records, and fields
  • Various script types used throughout the platform
  • Task management using assignment rules, presence, and work notes
  • Protecting ServiceNow instance data using Access Control rules
  • Using Flows and Workflows for process automation
  • The structure of a configuration management database (CMDB) and associated configuration items
  • Users, groups, and roles

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We suggest ServiceNow-PR000370 practice exams and ServiceNow-PR000370 practice exam to revise the already discussed syllabus.

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PR000370 exam dumps

ServiceNow PR000370 Exam Syllabus Topics:

SectionObjectives
Topic 1: Reporting and Analytics- Report generation and dashboards
  • 1. Data visualization and KPIs
    • 2. Performance Analytics basics
      Topic 2: User Administration and Security- Users, groups, and roles management
      • 1. Access control rules (ACLs)
        • 2. Security best practices in ServiceNow
          Topic 3: Service Catalog and Request Management- Catalog items and request workflows
          • 1. Approvals and task generation
            • 2. Order guides and request fulfillment process
              Topic 4: Platform Overview and Fundamentals- ServiceNow architecture and cloud platform concepts
              • 1. Platform capabilities and core applications
                • 2. Instance navigation and user interface fundamentals
                  Topic 5: Data Management and CMDB- Tables, records, and database structure
                  • 1. Import sets and data loading tools
                    • 2. CMDB structure and configuration items
                      Topic 6: Workflow and Automation- Flow Designer and workflow engine
                      • 1. Business rules and client scripts
                        • 2. Notifications and event management

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