Microsoft MS-720 : Microsoft Teams Voice Engineer

Exam Code: MS-720

Exam Name: Microsoft Teams Voice Engineer

Updated: Jul 23, 2026

Q & A: 123 Questions and Answers

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About Microsoft MS-720 Exam

Important concepts on Microsoft Teams Voice Engineer Certification

Microsoft Teams is the chat-based workspace in Office 365 that helps teams connect and collaborate. And with the Microsoft Teams Voice Engineer Certification learners can now be assured of a greater understanding of this key aspect of the product. The Microsoft Certified: Teams Voice Engineer certification validates that you have mastered the core knowledge, skills, and competencies needed to configure, implement and troubleshoot voice in Microsoft Teams. MS-720 Dumps is the only site I know of that covers both the Microsoft 70-722 and 70-723 exams. If you've decided to go for the Microsoft Teams Voice Engineer certification, you need to make sure you are well-prepared. Learners interested in taking this exam should have at least six to 12 months of experience running telephony services and networks and have at least three years of experience as a network administrator for an on-premises Skype for Business or Lync environment.

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Prerequisites of Microsoft MS-720 Exam

There are a lot of prerequisites you need to pass before you can sit down for the Microsoft MS-720 exam. You will need to have been working in the field of voice engineering for at least three years, and you will need to have a deep understanding of how the tools work. There are two required training courses, each of which lasts at least four hours. One is on TTS and the other on speech recognition.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720

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MS-720 exam dumps

Microsoft MS-720 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Microsoft Teams Phone35%- Manage voice users and numbers
  • 1. Configure emergency calling
    • 2. Assign phone numbers
      - Configure PSTN connectivity
      • 1. Operator Connect setup
        • 2. Direct Routing configuration
          • 3. Calling Plans configuration
            Topic 2: Maintain and troubleshoot Teams voice20%- Troubleshoot voice issues
            • 1. Call failure diagnosis
              • 2. Connectivity and routing issues
                - Monitor voice quality
                • 1. Call analytics and reporting
                  • 2. Quality of Service (QoS) troubleshooting
                    Topic 3: Plan and design Microsoft Teams Phone solution25%- Design calling policies and voice routing
                    • 1. Voice routing policies
                      • 2. Dial plans and normalization rules
                        - Plan Teams Phone architecture
                        • 1. Plan PSTN connectivity options
                          • 2. Identify voice requirements
                            Topic 4: Manage Teams voice security and compliance20%- Security configuration
                            • 1. Calling policies enforcement
                              • 2. Session border controller configuration
                                - Compliance and governance
                                • 1. Call records policies
                                  • 2. Emergency address management

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