Microsoft MS-220 : Troubleshooting Microsoft Exchange Online

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Jul 31, 2026

Q & A: 107 Questions and Answers

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About Microsoft MS-220 Exam

What is the exam cost of the Microsoft MS-220 Exam

The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.

For more information about the Microsoft MS-220 Exam visit the following reference link:

Microsoft MS-220 Exam's Reference link

Exam MS-220: Troubleshooting Microsoft Exchange Online

Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Download exam skills outline

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. S/MIME troubleshooting
  • 3. Encryption-related mail flow rules
  • 4. Protected message handling
  • 5. External recipient access issues
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. Retention age calculation
  • 3. Retention policy application issues
  • 4. MRM diagnostics and message properties
- Troubleshoot Compliance Issues
  • 1. Retention policies
  • 2. Search and purge email messages
  • 3. Mailbox holds and recoverable items
  • 4. eDiscovery permissions and actions
Troubleshoot Mail Client Issues20-25%- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Client access rules
  • 3. Autodiscover issues
  • 4. Outlook connectivity problems
- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. Mobile synchronization logs
  • 3. ActiveSync connectivity
  • 4. Device access rules
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Mail-enabled public folders
  • 2. Hybrid public folder access
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Organization-wide Settings
  • 1. Address book policies
  • 2. Allowed file types
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Public folder migration issues
  • 3. Failed migrations
  • 4. Move request analysis
  • 5. Data Consistency Score issues
  • 6. Slow migrations
- Troubleshoot Hybrid Configuration Issues
  • 1. Remote recipient synchronization issues
  • 2. Free/busy sharing issues
  • 3. Hybrid Configuration Wizard issues
  • 4. Hybrid mail flow issues
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Troubleshoot quarantined messages
  • 3. Troubleshoot anti-spam policies
  • 4. Validate SPF, DKIM, and DMARC
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot SMTP relay issues
  • 3. Troubleshoot DNS-related issues
  • 4. Troubleshoot SMTP certificate issues
  • 5. Troubleshoot hybrid mail flow
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Troubleshoot delivery delays
  • 2. Analyze mail flow rules and routing policies
  • 3. Review and interpret message trace results
  • 4. Troubleshoot send and receive issues
  • 5. Review and interpret message headers
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Troubleshoot inbox rules
  • 3. Interpret NDR data
  • 4. Identify triggered transport rules

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