Microsoft MB7-848 : NAV 2009 Service Management

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Sep 16, 2026

Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionObjectives
Service Items and Resources- Service item management
  • 1. Resource allocation and usage
    • 2. Service item tracking and history
      Service Contracts- Contract management
      • 1. Renewals and adjustments
        • 2. Contract pricing and billing
          Service Planning and Execution- Scheduling and dispatch
          • 1. Resource scheduling and planning
            • 2. Work order assignment
              Service Orders- Service order processing
              • 1. Service order posting and completion
                • 2. Creating and managing service orders
                  Reporting and Posting- Service reporting
                  • 1. Service performance reporting
                    • 2. Posting service orders
                      Service Management Setup- Service order and contract setup
                      • 1. Service contract initialization
                        • 2. Service item setup and configuration

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