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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a set of measurements in which a product is available
B) a way to bundle two or more products together
C) a way to organize multiple price lists
D) a way to define the product that will be used as a substitution if another product is unavailable

2. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Even
B) Most Busy
C) Random
D) Least Busy

3. In Microsoft Dynamics CRM 2011, you need to display all opportunities and account names of your
accounts and a sum of the revenue of the opportunities.
What should you do?

A) Create an opportunity view that displays the revenue of the opportunities and the account name.
B) In the Report Wizard, create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer). Display the revenue of the opportunities and the account name.
C) Create an account view that displays the account name and the revenue of the opportunities of the accounts.
D) In the Report Wizard, create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer). Display the account name and the revenue of the opportunities.

4. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity. To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a resource group
B) a business unit
C) a user
D) a team
E) yourself

5. In Microsoft Dynamics CRM 2011, which fields are required to create a service activity? (Choose all that apply.)

A) Resources
B) Service
C) Start Time
D) Customers
E) Subject

Solutions: