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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Deployment and support services - Care Pack services and contractual services |
| Customer Needs and Solution Matching | 25% | - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges - TCO and ROI communication |
| Sales Process and Implementation | 20% | - Terms, conditions and eligibility rules - Renewal and extension policies - Quoting and registration procedures |
| HP PPS ServiceOne Overview | 25% | - Delta update changes from previous version - PPS portfolio positioning - ServiceOne value proposition and benefits |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"
- A. Tracking and Recovery Services
- B. Defective Media Retention
- C. Installation
- D. Asset Tagging
Correct Answer: A 🗳️
When is the best time to propose HP Contractual Services for hardware already covered with HP Next
Business Day Onsite Care Pack Service?
- A. At the time of the HW purchase
- B. Prior to the HW purchase
- C. Any time during the hardware lifecycle
- D. Upon expiration of a service engagement
Correct Answer: D 🗳️
Which type of HP service sends a trained technician to the customer business for hardware repair?
- A. Offsite repair, offsite return
- B. Accidental damage protection
- C. Offsite repair, pick and return change
- D. Onsite repair
Correct Answer: D 🗳️
When is the best time to offer HP Contractual Services?
- A. Upon renewal of the existing services agreement
- B. 10 days after the expiration of the HP base warranty
- C. Anytime during the hardware lifecycle
- D. At the time of the new hardware purchase
Correct Answer: A 🗳️
Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)
- A. A customer has established security policies and procedures.
- B. A customer needs to be able to add or remove devices from the same service engagement.
- C. A customer is concerned about potential security breaches by irresponsible employees.
- D. A customer requires project management to deploy personal systems.
- E. A customer has a high volume of sensitive data to protect.
- F. A customer needs an onsite technician to support the hardware fleet.
Correct Answer: D,E,F 🗳️
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I passed the HP5-H10D exam with this HP5-H10D practice engine. The current dumps is valid to pass the exams if you get this version! Thank you!