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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statements are true about HP Services for Business Customers? (Select two.)

A) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
B) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
C) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
D) The Data Protection service can be configured in accordance with the customer's regulatory requirements

2. Which statement is true about Service Lines?

A) All services lines are available for consumers who buy contractual services.
B) R4 Commercial support is only available to Small and Medium Business (SMB).
C) The R7 computer support line is available for consumers
D) R4 Commercial support covers all business levels for workgroup printers.

3. How can HP Care Packs help consumers?

A) HP Care Pack Services are not available for consumers.
B) HP Care Pack Services allow consumers to use compatible consumables.
C) HP Care Pack Services help consumers print on non-supported media.
D) HP Care Pack Services help consumers get their equipment up and running

4. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) online backup and antivirus protection
B) the value of user advisory and premium services
C) safeguarding their business with limited or no IT staff
D) safeguarding mobile workers against accidental damage protection

5. Which type of services can an HP Printing and Computing Services specialist sell?

A) The services are defined with each partner.
B) The specialist can sell services for printing and personal systems.
C) The specialist can sell services for server, data center printer, and computer.
D) It depends on the geography; the permitted services vary from one country to another,

Solutions: