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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

As of 2012, to which offline diagnostic tool did HP commercial desktops and workstations begin to transition?

A. UEFI diagnostics
B. HP Advanced POST diagnostics
C. HP Insight diagnostics
D. HP Advanced BIOS diagnostics

Question 2

Which two Web sites provide information to locate replacement part numbers?

A. HP Replacement Parts and HP Warranty Lookup
B. HP Channel Services Network and HP PartSurfer
C. HP Replacement Parts and HP Services Media Library
D. HP PartSurfer and HP Services Media Library

Question 3

How is thermal grease used when servicing HP computers?

A. Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.
B. Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
C. Thermal grease is applied between the processor and the heat sink upon replacement.
D. Thermal grease must be applied between the system board and the processor to reduce heat transfer.

Question 4

Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A. advisory
B. bulletin
C. notice
D. statement

Question 5

Which HP business computer service tag item is no longer included on new HP notebook service tags?

A. product name
B. SKU number
C. serial number
D. model key

Solutions: