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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - Taxonomy and classification frameworks - SMART criteria and definition rules - KPI lifecycle and logic |
| Topic 2: KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Selection criteria and techniques - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| Topic 3: Data Gathering, Quality and Reporting | 15% | - Reporting, dashboards and interpretation - Data quality dimensions and improvement - Activation and visualization tools - Data sources, collection and validation |
| Topic 4: The World of KPIs | 15% | - Value and role of KPIs - Organizational levels and application - Challenges in performance measurement - Concepts, terminology and governance |
| Topic 5: KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Ownership, frequency and data definitions - Documentation form design and components |
| Topic 6: Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the following KPIs will influence "Service backlog (#)"?
- A. Service complaints responded to (%)
- B. Productivity
- C. Service lead time (# / time)
- D. Revenue ($)
Correct Answer: C 🗳️
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Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
- A. 1
- B. #10
- C. 100
- D. This is not a KPI
Correct Answer: A 🗳️
Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?
- A. Cost of data gathering
- B. Purpose
- C. Target
- D. Benchmarking data
Correct Answer: C 🗳️
Which of the statements represents an objective?
- A. Quality assurance
- B. Feedback system implementation
- C. Active running projects
- D. Nurture a learning environment that fosters creativity and innovation
Correct Answer: D 🗳️
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Which KPI should be used to balance "New customers (#)"?
- A. Increase market share to 20% by the end of the year
- B. Customer complaints due to poor service or product quality (%)
- C. Time to process orders (# / time)
- D. Profitable customers (%)
Correct Answer: D 🗳️
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Polly -
Luckily, I passed the C-KPIP test with high marks.