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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: KPI Documentation and Standardization | 15% | - Standardized templates and libraries - Ownership, frequency and data definitions - Documentation form design and components |
| Topic 2: Understanding and Classifying KPIs | 20% | - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - Taxonomy and classification frameworks - SMART criteria and definition rules - KPI lifecycle and logic |
| Topic 3: Target Setting and Performance Goals | 10% | - Common mistakes and behavioral issues - Target setting methodologies and best practices - Benchmarking and comparison |
| Topic 4: Data Gathering, Quality and Reporting | 15% | - Reporting, dashboards and interpretation - Data quality dimensions and improvement - Activation and visualization tools - Data sources, collection and validation |
| Topic 5: KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Selection criteria and techniques - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| Topic 6: The World of KPIs | 15% | - Value and role of KPIs - Organizational levels and application - Challenges in performance measurement - Concepts, terminology and governance |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following KPIs will influence "Service backlog (#)"?
A) Service complaints responded to (%)
B) Productivity
C) Service lead time (# / time)
D) Revenue ($)
2. Which start target would you propose for "Net Promoter Score (NPS) (%)", tracked at organizational level?
A) 1
B) #10
C) 100
D) This is not a KPI
3. Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?
A) Cost of data gathering
B) Purpose
C) Target
D) Benchmarking data
4. Which of the statements represents an objective?
A) Quality assurance
B) Feedback system implementation
C) Active running projects
D) Nurture a learning environment that fosters creativity and innovation
5. Which KPI should be used to balance "New customers (#)"?
A) Increase market share to 20% by the end of the year
B) Customer complaints due to poor service or product quality (%)
C) Time to process orders (# / time)
D) Profitable customers (%)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
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