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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 2: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 3: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Customer-centric discovery techniques - Discovery artefacts (e.g., Reference Architecture diagram) |
| Topic 4: Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Topic 5: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 6: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 7: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 8: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| Topic 9: Service Cloud | 10% | - Service process design - Case management and automation |
| Topic 10: Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Topic 11: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
Salesforce Certified B2B Solution Architect Sample Questions:
A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?
- A. Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.
- B. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.
- C. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.
- D. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.
Correct Answer: B 🗳️
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Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
- A. Select an AppExchange app that sends a survey to each customer after a work order is completed.
- B. Use the existing survey tool by integrating the responses to Case number and User record.
- C. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
- D. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
Correct Answer: D 🗳️
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Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers is incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should thesteps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?
- A. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
- B. Lead, Opportunity, Quote, Order,ERP
- C. Opportunity, Quote. Invoice, Payment, CRP
- D. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
Correct Answer: B 🗳️
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Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
- A. Project Manager
- B. Field Service Agent
- C. Business Analyst
- D. Field Service Manager
- E. NTO employee representing a typical customer
Correct Answer: B,C,D 🗳️
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Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
- A. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
- B. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
- C. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
- D. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
Correct Answer: C 🗳️
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I have just passed the exam last monday, this Arch-301 dump is 100% valid. 3-5 new questions are not very difficult. Seriously, enough to pass.