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Avaya 72201X Exam Syllabus Topics:

Avaya Aura® Core Components Support Certified Sample Questions:

1. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart.
Which command can be used to determine the root cause?

A) display initcauses
B) display server-status all
C) display reset 4 all
D) display restart all
E) display interchangestatus

2. Which command can be used to investigate PPM issues in Avaya Aura Communication Manager?

A) status ppm
B) list trace tac
C) list trace station
D) traceSM
E) SIP tracer_asset log

3. Which statements describe the 8D Troubleshooting Methodology? (Choose three.)

A) It is eight steps that are only applicable to hardware issues.
B) It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
C) It is eight steps that guarantee a logical way to isolate an issue.
D) It is eight steps that used to guarantee systems are operational after an implementation.
E) It is eight steps that define how to escalate third-party integration issues.
F) It is eight steps that ensure a faster time to resolution.

4. After an Avaya Aura Communication Manager (CM) upgrade, a customer reported that their SIP telephones were unable to login. What could be the reason for this issue?

A) Third-party equipment and software were not tested.
B) The telephones were not upgraded.
C) The version installed was not compatible with existing versions.
D) The licensing specification provided was inaccurate.

5. How can you view the entire contents of the current Avaya Aura@ Communication Manager (CM) call processing log file, specifically for a certain date range?

A) By using the Linux cd to /var/log/Avaya and cat callproc.log commands
B) By using the Linux cd to /var/log/Avaya and cat ecs.log commands
C) By using the Linux cd to /var/log/esc and ls -l commands to find current <log filename>; cat <log file name>
D) By using the CM SAT to enter the list callp log all commands
E) By using the Linux command grep to filter the log file contents based on a specific date range
F) By using the CM SAT to enter the display callproc log all command

Solutions: