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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Topic 2: Administration and Support | - System administration tasks
|
| Topic 3: Recording and Quality Management | - Quality management workflows
|
| Topic 4: Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
Avaya Workforce Engagement Support Certified Sample Questions:
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Start monitoring command
- B. Start Annotation command
- C. Pause monitoring command
- D. Cancel monitoring command
Correct Answer: A,C 🗳️
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A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?
- A. Condition
- B. Schedule
- C. Attribute
- D. Rule
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?
- A. Enterprise Manager
- B. Dedicated network connection
- C. LoggerServerservice
- D. MDL database
Correct Answer: A 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?
- A. Create users
- B. Create roles
- C. Create Organizations and groups
- D. Manage entities withassignmentmanager
Correct Answer: C 🗳️
Explanation: Only visible for TestkingPDF members. You can sign-up / login (it's free).
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
- A. That the wlsvcX64.exe process didn 't reach the memory required.
- B. That the beasvcX64.exe process didn 't reach the memory required
- C. That there is no connection via WIFI.
- D. That the security settings on Internet Explorer 11 allows Access to multiple servers.
Correct Answer: D 🗳️
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796 Customer Reviews 







Esther -
Having recently taken this test, I passed the 33160X exam. Your dump covers all the material you will need to pass the test.