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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Problem Resolution | - Common system issues
|
| Installation and Configuration | - Campaign configuration
|
| Integration and Advanced Features | - Advanced dialing features
|
| Operations and Maintenance | - System monitoring and management
|
| System Architecture and Components | - Avaya Proactive Contact architecture overview
|
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)
- A. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
- B. A database backup has not been run recently.
- C. The dialer's disk capacity was not sized properly when the dialer was installed.
- D. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
- E. The db_maintenance script is not scheduled in cron.
Correct Answer: D,E 🗳️
A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?
- A. Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
- B. Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
- C. Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
- D. Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
- E. Verify that the user's permissions include Job control access to Monitor in Role Editor.
Correct Answer: E 🗳️
A business wants to setup a hard-dialer with 400 lines and 200 agents. What should be the entry for the PORTS parameter in the master.cfg file?
- A. 400
- B. 600
- C. 800
- D. 200
Correct Answer: D 🗳️
A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?
- A. Batch Campaign Update
- B. Infinite Job
- C. Post update
- D. Virtual Agent
Correct Answer: B 🗳️
Which hardware component is required for a hard dialer Proactive Contact 5.X?
- A. TN-744-based Call Classifier Cards version "e" or later
- B. Avaya Application Enablement Services (AES) 3.1 or later
- C. Avaya Enhanced Network Bus Controller (ENBC)
- D. Avaya Communication Manager (CM) 3.1 or later
Correct Answer: C 🗳️
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Heather -
Thanks thanks... just passed now the exam.. so happy.. thanks again for all your support!!!