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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) In includes a preview option for all standard and custom object pages.
B) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
C) It requires proper permissions to use the tools and additional permissions to edit the desired object.
D) It allows edits to dashboard pages.

2. Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

A) It does not require matching passwords between Engagement Cloud and DCS.
B) It enablesanonymous users to search the DCS knowledge base.
C) It is configured exclusively via the Engagement Cloud Security Console.
D) It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

3. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can define the workflow to run when certain fields of the SRobject are changed.
B) You can send an e-mail notification to specified recipients.
C) You can modify the workflow to update field values within the SR object.
D) You must make the changes using the Page Composer tool.
E) You will be required to code any new workflow actions in Groovy.
F) You can generate tasks for the SR object from the workflow.

4. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Validate that the product item is active and published.
B) Validate that AllowDuplicate is selected on the product item.
C) Verify that Eligible for Service is selected on the product item.
D) Verify that Root Catalog is selected on the product groups.

5. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A) 3,2,4,1
B) 1,3,2,4
C) 2,4,3,1
D) 1,2,3,4

Solutions: