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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting and Optimization | 10% | - Performance tuning and optimization - Standard and custom reports |
| Topic 2: Maintenance and Troubleshooting | 15% | - Backup and restore procedures - System monitoring and logging - Common issues and resolution |
| Topic 3: Configuration and Administration | 30% | - Call list management and import - Agent and supervisor setup - Dialing modes and campaign configuration - Scripting and call flow design |
| Topic 4: Installation and Setup | 25% | - Database and network configuration - Server and software installation procedures - Initial configuration and licensing |
| Topic 5: Architecture and Overview | 20% | - System architecture and deployment models - Integration with Avaya communication platforms - Proactive Contact system components |

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