Novell 050-658 : Service and support

Exam Code: 050-658

Exam Name: Service and support

Updated: Sep 15, 2026

Q & A: 174 Questions and Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Novell Service and Support Fundamentals- Technical Support Principles for Novell Environments
  • 1. Customer service and support workflows
    • 2. Troubleshooting methodologies
      • 3. Incident management basics
        - Novell Networking Environment Support
        • 1. Directory services support (eDirectory)
          • 2. Client/server connectivity issues
            • 3. NetWare system support concepts
              System Administration and Maintenance- Network Resource Management
              • 1. Printer and service management
                • 2. User and group management
                  • 3. File system support
                    - Server Support Tasks
                    • 1. Performance troubleshooting
                      • 2. Server monitoring and diagnostics
                        Security and Backup Support- Security Administration
                        • 1. Authentication troubleshooting
                          • 2. Access control and permissions
                            - Data Protection
                            • 1. Backup and restore procedures
                              • 2. Disaster recovery basics

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