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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks currently supports three business lines within a single Salesforce instance: Running, Athleisure, and Celebrity Co- Branded. The VP of Athleisure controls a large budget and is often able to re-prioritize business stories and 'shadow projects' into releases ahead of other groups.
This topic comes up frequently and often derails the monthly project management meeting. This limits the amount of time available to cover other critical topics. Which strategy should the consultant recommend to address these issues?

A) Create a weekly all-hands call, including business and technology resources, to review direction and priority of development.
B) Divide the development team into three units/tracks to support each line of business Independently.
C) Propose a monthly executive steering committee to manage budget, handle direction questions, and ensure development capacity is split equitably.

2. Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption. What should a consultant recommend to encourage adoption?

A) Run training in a sandbox environment.
B) Re-define the sales process.
C) Establish goals and key metrics.

3. A consultant is scoping a new Sales Cloud implementation and needs to determine data volumes, integrations, and user roles before configuring the org. Which phase does this activity belong to?

A) Discovery/Planning phase
B) User Acceptance Testing (UAT)
C) Post-go-live support

4. During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

A) Change the solution to meet the needs of the users and update the training materials.
B) Revise the test scripts and ask users to repeat the testing.
C) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

5. A consultant wants to visually show sales reps their pipeline by stage and allow drag-and-drop updates to Opportunity stage. What should the consultant recommend?

A) Print report
B) Related list only
C) Kanban view

Solutions: