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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Local Announcements
B) Voice over IP
C) Music-on-hold
D) Integrated Announcements

2. Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

A) Service Objective
B) Vector queuing priority
C) Reserve Agent
D) Predicted Wait Time

3. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

4. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the flashing skill button on the telephone set
C) by the VDN of Origin announcement before call is delivered
D) by the Skill whisper announcement before call: is delivered

5. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 15600
B) 100000
C) 500000
D) 10400

Solutions: