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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which program is a custom application on the CMS?

A) High Availability Admin Sync
B) Alarm Origination Manager
C) Avaya Visual Vectors Client
D) Avaya Supervisor

2. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) Timetable can be used to schedule a LAN backup of the customer's data.
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

3. Which command is used to find the current CMS release?

A) pkginfo -p cm
B) pkginfo -x cms
C) pkginfo cms
D) pkginfo -r cms

4. Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A) by the telephone display (a = Originator Name to VDN)
B) by the flashing skill button on the telephone set
C) by the VDN of Origin announcement before call is delivered
D) by the Skill whisper announcement before call: is delivered

5. The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A) Add vector variables to each vector to test for working hours.
B) Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.
C) Redesign the routing so all calls funnel through a signal vector
D) Create vector subroutine that can be used in all vectors that have the same working hours

Solutions: