How to book the Service-Cloud-Consultant Exam

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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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How much Service-Cloud-Consultant Exam Cost

The price of the Service-Cloud-Consultant exam is $200 USD.

Service-Cloud-Consultant Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:

Industry Knowledge 22%
Case Management 11%
Implementation Strategies 19%
Knowledge Channels 9%
Interaction Channels 9%
Integration and Data Management 6%
Contact Center Analytics 5%
Service Cloud Solution Design 19%

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

Section	Weight	Objectives
Industry Knowledge	12%	- Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes
Service Cloud Solution Design	15%	- Security, compliance and performance optimization - Scalability and maintainability - Capabilities, limitations and trade-offs - Solution design based on requirements
Integrations	10%	- CTI and telephony integration - Data exchange and synchronization - Third-party system integration
Knowledge Management	12%	- Case deflection and knowledge adoption - Article lifecycle, versioning and visibility - Knowledge base design and implementation - Data categories and access control
Intake and Interaction Channels	13%	- Configuration best practices - Designing intake channels - Email, web, social, phone and messaging channels - Digital engagement and omni-channel
Implementation Strategies	12%	- Consulting engagement lifecycle - Data migration, quality and governance - Licensing and deployment considerations - Training and adoption planning
Contact Center Analytics	10%	- Key metrics and KPIs tracking - Data-driven improvement - Report and dashboard design
Case Management	13%	- End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow - Entitlements, milestones and SLAs - Case deflection and self-service

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

ユニバーサルコンテナーズの製品開発チームはService Cloudを使用しています。同社は最近、既存のService Cloud実装に請求サポートチームを追加しました。請求チームと製品チームのケースライフサイクルを確認したところ、以下のステータスが記録されていました。
* 請求サポートチーム: 新規、審査中、進行中、ブロック済み、終了
* 製品開発チーム: 新規、審査中、進行中、完了
各チームに適切なケースライフサイクルを提供するために、コンサルタントは Service Cloud をどのように構成する必要がありますか?

A. 各チームのライフサイクルを視覚化するためのパスウィジェットを作成します。
B. 動的フォームを使用して、各チームのライフサイクルに不要なオプションを非表示にします。
C. 各チームのライフサイクルにサポートプロセスを使用します。

Reveal Solution Discussion 0

Correct Answer: C 🗳️