How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
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How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
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Service-Cloud-Consultant Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our Salesforce Service-Cloud-Consultant exam dumps will include the following topics:
- Industry Knowledge 22%
- Case Management 11%
- Implementation Strategies 19%
- Knowledge Channels 9%
- Interaction Channels 9%
- Integration and Data Management 6%
- Contact Center Analytics 5%
- Service Cloud Solution Design 19%
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Case Management | 13% | - End-to-end case lifecycle design - Automation: assignment rules, escalation, workflow - Entitlements, milestones and SLAs - Case deflection and self-service |
| Contact Center Analytics | 10% | - Key metrics and KPIs tracking - Data-driven improvement - Report and dashboard design |
| Industry Knowledge | 12% | - Types of contact centers and their characteristics - Contact center metrics and KPIs - Business challenges, risks and outcomes |
| Knowledge Management | 12% | - Case deflection and knowledge adoption - Article lifecycle, versioning and visibility - Knowledge base design and implementation - Data categories and access control |
| Integrations | 10% | - CTI and telephony integration - Data exchange and synchronization - Third-party system integration |
| Service Cloud Solution Design | 15% | - Security, compliance and performance optimization - Scalability and maintainability - Capabilities, limitations and trade-offs - Solution design based on requirements |
| Intake and Interaction Channels | 13% | - Configuration best practices - Designing intake channels - Email, web, social, phone and messaging channels - Digital engagement and omni-channel |
| Implementation Strategies | 12% | - Consulting engagement lifecycle - Data migration, quality and governance - Licensing and deployment considerations - Training and adoption planning |





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