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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User Experience | 20% | - Composite tabs and agent interface configuration - Constellation UX best practices - Composite best practices |
| Application Development | 15% | - Customer Service Constellation transition - Modular Enterprise Reuse - Pega Blueprint and application design - Coexistence strategies - Center-out architecture |
| Interaction Management | 20% | - Customer Verification - Business Conditions - Agent suggestions and guidance - Pega Knowledge Buddy and content management - Dialogs configuration |
| Core Business Outcomes | 5% | - Contact center value drivers - Contact center foundations |
| Channels | 20% | - Pega Voice AI - Pega Call configuration - Pega Digital Messaging - Email bots and agentic channels |
| Reporting and Insights | 5% | - Operational dashboards - Insights creation |
| Data Integration | 15% | - Common Data Model - External data integration and storage options - Entity relationships and configuration |





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