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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 「品質システム」の最も適切な定義は何ですか?

A) サービスプロバイダー組織の全員が遵守する必須の品質管理慣行
B) 提供されるサービスが顧客の期待と関連する契約を確実に満たし続けることを保証するために使用される一連の措置と手順
C) これらの要件が一貫して満たされていることを確認するために、IT インフラストラクチャ、サービス、サポート組織の可用性を維持する能力
D) 品質管理を実施するための責任、手順、リソースに関連する組織構造

2. さまざまな種類のイベントがサービス デスクに報告されます。どのイベントがインシデントですか?

A) 新しいトナーカートリッジがプリンターに取り付けられたことを通知します。
B) 特定のアプリケーションのロールアウトに関する情報
C) プリンターが動作していないという報告
D) 新規簿記パッケージのインストール要求

3. ISO/IEC 27001 と ISCWIEC 20000 の両方に共通する概念は何ですか?

A) 情報セキュリティ管理
B) キャパシティ管理
C) リリース管理
D) インシデント管理

4. 現在および将来の両方で、利用可能な処理能力の供給がビジネスの需要に確実に適合するようにするという目的を持っているプロセスはどれですか?

A) IT サービスの管理
B) キャパシティ管理財務
C) 可用性管理
D) IT サービス継続性管理

5. 要求された変更の効果的な計画、調整、評価に必要なアクティビティの 1 つは、影響と必要なリソースを評価することです。
このアクティビティを担当するプロセスまたは機能はどれですか?

A) 変更管理
B) サービスデスク
C) リリース管理
D) 構成管理

Solutions: