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Nortel 920-334 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Voice and Unified Communications Features | - VoIP Integration and IP Telephony - Voicemail and Messaging Systems - Call Routing and Call Center Features |
| Maintenance, Troubleshooting and Migration | - Migration from Legacy Nortel Systems - Software Upgrades and Patch Management - System Diagnostics and Fault Resolution |
| BCM Product Overview | - Key Features and System Capabilities - BCM50 / BCM200 / BCM400 Architecture Overview - Deployment Scenarios and Use Cases |
| Installation and Deployment Considerations | - Software Provisioning and Initial Setup - Network Integration Requirements - Hardware Installation Basics |
| System Configuration and Design | - System Sizing and Capacity Planning - Extensions and User Licensing Concepts - Trunking Options (PRI, SIP, Analog) |





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