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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?

A) It is less expensive and time-consuming to conduct.
B) Follow-up questions can be asked to obtain further information about the issues participants may encounter.
C) Sessions can be completed at any time and anywhere.

2. A UX Designerhas created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?

A) Qualitative
B) Focus Groups
C) Survery
D) Usability Testing

3. A UX Designer has been asked to optimize a Lightning app for screen reader-assisted accessibility.
How should the page be optimized?

A) Switch to a Lightning Console layout.
B) Place components in adjacent tabs.
C) Stackcomponents on the same page.
D) Use accordions to organize components.

4. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

A) user interface planning
B) Training and support for planning
C) deboarding planning
D) voice and tone planning

5. Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.
How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

A) Design tokens prefixed with "brand"
B) JS libraries loaded from a static resource
C) CSS Hexcolors
D) Builder panels

Solutions: